STUDIO TERMS AND CONDITIONS

  • Lessons are billed at the beginning of each term according to your specified payment option with payment due within seven (7) days of the issue date or as stipulated on your invoice. Mid-term enrolments are billed for the remaining weeks in the term unless otherwise arranged. 
 
  • Failure to pay fees on time or respond to reminders may result in late fees, reversal of any discounts applied or the immediate cessation of lessons.

 

  • PAYMENT OPTIONS: payment must be received on or before the due date on your invoice. If fees are not paid according to the conditions of your payment option, discounts are no longer applicable and an alternative arrangement must be made. To avoid inconvenience to either party please select the lesson option that best suits your current financial situation, goals and availability. 

 

  • Fees may be paid by electronic funds transfer (account details provided on invoice), in person in cash, PayPal or credit card (conditions and admin fee applies).

 

  • Clients are not billed for classes that fall on a public holiday or other teaching holiday. Public holiday lessons may be offered at times. These will be invoiced separately and may incur an additional levy. Public Holiday and other related dates will be confirmed at the beginning of each term but may be subject to change. 

 

  • A minimum 24 hours notice of cancellation is required in order to be eligible to book a make-up lesson. Notice of cancellation should be made by SMS. The full lesson fee is payable when a lesson is missed and inadequate or no notice is given.

 

  • Weekly clients are limited to a maximum of two cancellations/reschedules per term. Fortnightly and mid-term enrolled clients are limited to a maximum of one cancellation/reschedule per term. Further cancellations/reschedules, along with forgetting or ‘no-showing’ will incur the full lesson fee. ANU students, billed on a 13 week semester basis are limited to a maximum of two cancellations/reschedules per semester. Further cancellations/reschedules, along with forgetting or 'no-showing' will incur the full lesson fee.
 
  • Term/Semester Fees are non-refundable. If you wish to withdraw from lessons mid-way through a term your fees will not be refunded. If you to do not intend to continue lessons after the end of the current term, notice in writing (email) no later than two (2) weeks prior to the end of the term prior to discontinuation is greatly appreciated. This allows fair time to fill your vacated session time in the upcoming term. If you decide to discontinue lessons due to a change in your availability please discuss these changes with Rachael prior to withdrawing from lessons as every effort will be made to find an alternative suitable time. If you decide to discontinue lessons because you are not satisfied please discuss with Rachael. Every effort is made to cater to the individual's needs whilst maintaining an underlying methodology, pace and standard developed over many years of teaching, research and education, proven to achieve results. Whilst is important to maintain realistic expectations, Rachael is also open to feedback and requests from students/clients. 

 

  • AD HOC: clients attending lessons on an ad hoc basis are required to give a minimum 24 hours notice of cancellation or will otherwise be charged the full fee for the lesson. Payment can be made by direct credit or cash and must be received on or before the scheduled lesson time. An invoice and receipt will be issued as required. Bookings are made subject to availability. Ad Hoc clients receive priority when a term placement becomes available.  

 

  • LESSON SWAPS: students/clients (especially those attending on a fortnightly basis) are encouraged to seek out a lesson swap in the event that they are unable to attend at their regular allotted lesson time. Lesson swap requests should be made a minimum of 48 hours prior to the allotted lesson time. The Lesson Swap Database and Requests will be managed through Evernote. Students/Clients are invited to opt in to a contact information sharing database to allow for more efficient lesson swaps. You will require an account with Evernote. 

 

  • Make-up lessons cannot be rescheduled and do not roll over to the subsequent term. Make up lessons must be booked before the end of the current term/semester. Make-up lessons are not guaranteed and are booked based on availability and at the discretion of the teacher. It is the responsibility of the student/client to follow up eligible make-up lesson bookings. Make up lesson booking times are restricted to regular teaching days and hours. 
 
  • Lessons begin at the allotted lesson time and will cease with 5 mins remaining to allow for lesson review, note taking, questions and pack up. When a client arrives late the lesson will still end on time. 

 

  • In the event that the teacher has to cancel a lesson, a make-up, credit or refund will be offered. 

 

  • In the event of cold/flu/upper-respiratory infection or other contagious ailments, students are asked to cancel their lesson to reduce the risk of infecting the tutor and other students. The tutor reserves the right to cancel your lesson should you arrive in an unfit condition. No make-up or credit will be offered in this instance.
 
  • Clients are encouraged to build and maintain their own music library. Copyright infringement incurs serious penalties. Rachael also offers a CHART WRITING SERVICE - $60 p/h. 
 
  • Rachael will record selected lessons during a term for review and feedback or by special arrangement. 
 
  • Clients are encouraged to record all lessons with Rachael and should provide their own recording device for this purpose.
 
  • Clients are encouraged to keep a Lesson Diary to take notes during the lesson, keep notes during the week, track at-home practice and for Rachael to add prescribed practice requirements and exercises.
 
  • Clients are expected to practice all prescribed technical work and repertoire and completed any assigned music theory, aural, musicianship exercises.  
 
  • Clients are encouraged to participate in Rachael’s Home Studio Concerts, Workshops or Masterclasses to be scheduled on at least one occasion during the year. Details of upcoming Studio Events will be released to students as soon as dates are finalised.