STUDIO TERMS AND CONDITIONS

THE FOLLOWING POLICIES APPLY FROM 1 JANUARY 2024 AND ARE SUBJECT TO CHANGE

Rescheduling lessons: 

  • One-Off Lessons: If you need to cancel a one-time lesson, you may reschedule if there is time and space available in the teacher's schedule. See Notice of Cancellation for more information. 
  • Package Lessons: If you have a pre-paid lesson package arrangement and need to cancel one occurrence, you may reschedule it without affecting the balance of your package. Rescheduling is subject to availability and must be made within the valid term of the package (i.e., 120 days). 
  • A minimum of 24 hours' notice is required for rescheduling requests. If less notice is given, rescheduling may not be possible. 

 

Refunds: 

Once a lesson package or individual lesson is paid for, no refunds will be provided. Please make sure to carefully review your schedule and confirm your availability before booking lessons, as rescheduling is subject to the teacher's availability. This helps to ensure that you make the most of your investment in your singing education. 

 

Teacher's Right to Cancel or Reschedule: 

The teacher reserves the right to cancel or reschedule lessons at their discretion. If the teacher cancels a lesson, an alternative time will be offered or a full refund provided. 

 

Notice of Cancellation: 

To cancel a one-off lesson, please provide at least 24 hours' notice. If less notice is given, a 50% cancellation fee may be charged. 

 

Health and Wellness Policy: 

In the event of a cold/flu - upper respiratory infection or other contagious ailments, students are asked to reschedule (with a minimum of 24 hours' notice) or request an online lesson to reduce the risk of infecting the tutor and other students. The tutor reserves the right to cancel your lesson should you arrive in an unfit condition. No refund or rescheduling will be offered in this instance. 

 

 

GENERAL CONDITIONS

  • Lessons begin at the allotted lesson time and will cease with 5 minutes remaining to allow for lesson review, note-taking, payment and pack-up. When a client arrives late the lesson will still end on time.
  • Clients are encouraged to build and maintain their own music library. Copyright infringement incurs serious penalties. 
  • All lessons are video recorded for personal review and archive. You will receive a link to download your lesson recording after each lesson. 
  • A Google Drive folder will be used to store any notes and resources provided during your lesson.  
  • Clients are expected to practice all prescribed technical work and repertoire and complete any assigned music theory, aural, and musicianship exercises.