RACHAEL THOMS

Terms + Policies

These guidelines are here to support a positive, respectful, and effective learning environment and to help you get the most out of your coaching experience. 

Booking & Coaching Options

Services are available as: 

• Initial Consultations 
• Single (ad hoc) coaching sessions
• Coaching packages 

All sessions are booked individually via the online scheduling system. Ongoing weekly time slots are not reserved, giving you the flexibility to book sessions in a way that suits your schedule.

Getting Started

New clients begin with an Initial Consultation, providing an opportunity to explore your voice, discuss your goals, and identify priorities for development. 

The Initial Consultation is a valuable standalone service and does not obligate you to continue with ongoing coaching. 

For those seeking ongoing support, recommendations for future coaching will be provided following the consultation. 

Coaching Packages 

Coaching packages are designed to support consistent progress while still allowing flexibility around your schedule and personal pacing. 

Package details, validity periods, and inclusions will be outlines at the time of purchase. 

Scheduling + Frequency

Most clients find the best results come from lessons at fortnightly or monthly intervals, as this supports continuity and momentum.

At the same time, you’re welcome to space your lessons in a way that works for you, provided they are used within the validity period.

Booking in advance is recommended, particularly if you have limited availability or preferred times.

Rescheduling +  Missed Lessons

Life happens, and some flexibility is important. At the same time, clear boundaries help keep things running smoothly for everyone.

• Sessions can be rescheduled with a minimum of 24 hours’ notice
• Each session may be rescheduled once
• Rescheduled sessions must be used within the validity period of your pack
• Sessions cannot be moved beyond the expiry date of your package
• Changes made with less than 24 hours’ notice, or failure to attend a scheduled lesson, will result in the lesson being forfeited.

If I Need to Reschedule

If Rachael ever needs to cancel or move a lesson, you'll be offered an alternative time, or the session will be returned to your package for rebooking.

Validity & Expiry 

Coaching packages are valid for a set period from the date of purchase. 

Package validity periods will be outlined at the time of purchase. 

Any unused sessions will expire after this time. 

Refunds + Transfers

Coaching sessions, consultation, and packages are non-refundable and not exchangeable for other services.

Packages are intended for individual use and are not transferable unless otherwise agreed.

Health + Wellbeing

If you’re unwell or contagious, please reschedule your lesson in advance where possible.

If rescheduling isn’t possible, lessons can be moved online to ensure your appointment is not forfeited. If your voice is affected and it’s not appropriate to sing, we can still use the session productively by focusing on areas such as breathing, listening and analysis, songwriting, ear training, or general musicianship and theory.

Lessons will not be conducted in person if you attend while clearly unwell. In this case, the lesson will be forfeited.

Your Responsibility

To get the most out of your lessons, you agree to:

• book sessions within the validity period
• check availability before purchasing a pack
• schedule lessons in a way that supports your progress

Final Note

These policies are designed to support both your learning and the sustainability of the studio. Thank you for respecting the time, energy, and care that go into this work.